Help, but make it helpful
Stuck? Confused? Mildly annoyed? Our docs are here to save you from rage-Googling or yelling at your screen.
Customer Support & Assistance
Get help with your account, troubleshoot common issues, and connect with our support team for personalized assistance.
Account Management
Learn how to create an account, update your profile information, and manage your account settings.
Frequently asked questions
Answers to commonly asked questions about our platform
How do you make sure emails actually land?
We don’t believe in sending emails into the void. With clean IPs, smart routing, and obsessive deliverability practices, your emails show up where they’re supposed to — not in spam purgatory.
What if I forget my login credentials?
No worries — we’ve got a password reset flow that won’t make you cry. Just click the link, prove you’re not a robot, and we’ll get you back in faster than you can say ‘forgot again?’
Can I schedule emails to go out later?
Absolutely. Queue them up for next week, next month, or when Mercury’s in retrograde. We’ll send them when you say so — no manual midnight sends required.
Do you support multiple environments (like dev, staging, prod)?
Yep. You can keep your test sends from leaking into the wild, and your production emails from hitting staging by mistake. No more ‘Oops, wrong list’ moments.
Will you sell my data to shady ad networks?
Nope. We don’t do that. Your data is yours. We’re not in the business of selling email lists, creepy targeting, or tracking your mom’s click habits.
Can I use Brightlight on multiple projects or apps?
You bet. Use it for your side project, your startup, your startup’s side project — we’re built to scale, no matter how many hats you wear.
Is there a limit to how many emails I can send?
Only if you're on a free plan. Otherwise, we scale with you — up to millions of emails a month. And if you break the system, we’ll be impressed… and then we’ll help you send more.
Can I export my data if I decide to leave?
Yes — and we won’t guilt-trip you about it. Export everything with a click. Your data’s not trapped in a walled garden. We’ll even wave as you go.